Systems · assessment · strategy
Every plan leaves something out.
I find what it overlooked, missed or got wrong. Before the dam breaks.
Tell me what is leakingThe plan is never the problem. The problem is what the plan leaves out.
More about meI see
- the client details saved in a notepad or a spreadsheet.Sensitive information, kept outside the system built to protect it.
- the missing security that leaves the whole organisation at risk.One gap. Everybody exposed.
- the marketing that can leave 30% more results on the table.The opportunity is there. Nobody is looking at it.
- the staff member quietly poisoning the organisation from within.And burning out the people you can least afford to lose.
My specialty is diagnosing and fixing problems like these.
A dam does not break on the day it breaks.
It breaks months earlier, quietly, in the two steps that nobody checked. That is where I look.
An example. Not a real client.
What the plan says. What I see.
Five gaps. Every one was visible before anything broke.
Service planApproved
- Team A hands the case to Team B.Nobody owns the handover.
- Report to the board each quarter.The report arrives. Nobody asks what it says.
- Target: 95% closed on time.It counts what is easy to count.
- Add one more coordinator.That is a salary for the workaround.
- Staff will follow the new process.Nobody asked the tired person at step four.
Four moves, in this order
This is how a gap goes from hidden to closed.
Read the plan
I read what it says. Then I list what it assumes.
You getThe assumptions nobody wrote down.Walk the ground
I sit where the work happens. I read the room before the requirements.
You getThe places where the plan and the real work differ.Name the gap
I say what the plan missed, plainly, to the person who wrote it. Once, early.
You getA gap with a name, while it is still small.Close it
I only build systems I would have to live inside. I design for the tired person at step four.
You getA fix that people keep using. The dam holds.